Terms and Conditions

1. General

1.1 MateSlots Online at mateslotsonline.com, referred to in these Terms as the “Casino”, “Website”, “Company”, “we”, “us” or “our”, is owned and operated by Stable Tech N.V., company No. 160129, registered at Scharlooweg 39, Willemstad, Curaçao.

The Website operates under Curaçao Gaming Authority licence OGL/2024/161/0191.

1.2 We may revise these Terms and Conditions whenever operational, regulatory or legal changes make an update necessary. Where a change is considered significant, reasonable efforts may be made to inform registered players. Players should still review this page periodically for the current version.

1.3 English is the primary language of the Website. Where a translated version differs from the English version because of a translation error, the English wording will take precedence.

1.4 Registration requires you to provide personal information to Stable Tech N.V., which acts as the data controller. Information may be processed to provide services, complete KYC checks, manage the account and, where permitted, deliver marketing communications such as bonuses and promotions.

Personal information may also be used across websites and brands operated by Stable Tech N.V. Further information is available in our Privacy Policy.

2. Who Can Play

2.1 MateSlots only accepts players from countries and territories where participation in online gambling is permitted. It is your responsibility to understand and follow the gambling laws that apply in your location before depositing or placing a wager.

2.2 You must be at least 18 years old and must also meet any higher minimum gambling age that applies in your jurisdiction.

2.3 Depositing and playing for real money remains subject to local law. By using the Website, you confirm that your participation does not breach rules that apply to you.

2.4 We may request proof of age at any time. Access may be restricted or the Player Account suspended if adequate proof is not provided.

Restricted Countries

2.5 Players located in the following countries or territories are not permitted to deposit or participate in real-money games:

Dutch West Indies, French Guiana, Haiti, Martinique, Mayotte, Réunion, Japan, Cyprus, United Kingdom, Portugal, Czechia, Georgia, Ukraine, Belgium, Iran, Albania, Estonia, Israel, Hungary, Jersey, Lebanon, Barbados, Spain, Greece, Cayman Islands, Curaçao, Panama, Democratic Republic of the Congo, Lithuania, Wallis and Futuna, Mauritius, Saint Martin (French part), North Korea, Zimbabwe, Jamaica, Cuba, Côte d’Ivoire, Guadeloupe, Angola, Pakistan, Central African Republic, Myanmar, Gibraltar, Nicaragua, Mali, Republic of the Congo, Syrian Arab Republic, Eritrea, Rwanda, Burkina Faso, South Sudan, Ethiopia, Libya, New Caledonia, French Polynesia, Yemen, Somalia, Uganda, Serbia, Iraq, Åland Islands, Norfolk Island, Latvia, Bahrain, Mongolia, Croatia, Thailand, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Russia, Swaziland, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, United States Minor Outlying Islands, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Slovakia, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, India, Poland, Afghanistan, Moldova, Iceland, South Korea, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, the Netherlands, Brazil, USA, Puerto Rico, United Arab Emirates, Qatar, Kuwait and Bahrain.

We cannot guarantee successful withdrawals or refunds where a player has breached the restricted-country requirements.

2.6 Players from Sweden are not eligible for bonuses, promotional programmes, VIP rewards or Redeemable Comp Point exchanges. Deposit bonuses are unavailable to players from Finland.

2.7 Where the current limitations-of-use policy has been breached, successful withdrawal or refund processing cannot be guaranteed.

Bitcoin Age Verification

2.8 Players intending to deposit or wager with Bitcoin must first provide acceptable proof that they are at least 18 years old. This may include a passport, driving licence, valid ID card or another accepted document. Deposits and wagers are unavailable until age verification has been completed. Failure to provide valid verification can result in closure of the account.

3. Availability of Games

3.1 Individual games may be unavailable in certain jurisdictions because of restrictions imposed by game providers. Provider policies can change from time to time.

3.2 Using a VPN or another method to bypass provider-level geographic restrictions is prohibited and may result in winnings being confiscated.

NetEnt Restrictions

3.3 NetEnt games may not be supplied to operators in the following jurisdictions without the appropriate licences:

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom and United States of America.

3.4 NetEnt Casino Games may not be offered in:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen and Zimbabwe.

Additional Branded Game Restrictions

• Planet of the Apes: additionally restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
• Vikings: additionally restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine and United States of America.
• Narcos: additionally restricted in Indonesia and South Korea.
• Street Fighter: additionally restricted in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands and Venezuela.
• Fashion TV: additionally restricted in Cuba, Jordan, Turkey and Saudi Arabia.

3.6 Universal Monsters titles, including Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man, may only be played in Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Other Provider Restrictions

• Players from Canada are not eligible to play NYX games.
• Players from Sweden are not eligible for games from Play’n GO and Pragmatic.
• Players from Switzerland and Germany are not eligible for Play’n GO games.
• Microgaming titles are unavailable to players from USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan and Philippines.
• Amatic games are unavailable to players from Australia, Austria, Estonia, Greece and USA.

4. Available Currencies

4.1 Supported payment currencies include EUR, USD, AUD, NOK, CAD, NZD, JPY, BRL, BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA and TRX.

4.2 Cryptocurrency values may change according to market conditions. Bitcoin exchange rates can therefore vary. Bitcoin balances cannot be converted by the Casino into USD, EUR or another currency.

5. Fees and Taxes

5.1 You are responsible for declaring and paying any tax, fee or other charge that applies to gambling winnings under the laws of your country or place of residence.

6. Game Rules

6.1 By accepting these Terms, you confirm that you understand the rules of the games you choose to play. Players are responsible for reviewing applicable game rules and theoretical payout information before wagering.

7. Disclaimer and Liability

7.1 Gambling involves the possibility of losing money. By using the Website, you acknowledge this risk. The Company is not responsible for financial losses that arise from normal participation in gambling activity.

7.2 Reasonable measures are used to protect personal information from unauthorised access. Information may be made available to service providers where this is necessary to provide gambling-related services. The Company is not responsible for independent processing carried out by third-party software providers, affiliates or other external parties under their own terms.

7.3 We are not responsible for hardware faults, software problems, poor internet connectivity or other technical problems occurring on the player’s side.

7.4 Where a wager or payment has been accepted or settled incorrectly because of an error, we may cancel the affected wager or correct the settlement using the terms that should have applied when the wager was originally placed.

7.5 Funds, bonuses or winnings credited to an account by mistake remain the property of the Casino. Incorrectly credited amounts may be removed from the account. If such funds have already been withdrawn, the amount may be treated as a debt owed to the Company. Players must report an incorrect credit as soon as they become aware of it.

7.6 The Casino, its directors, employees, partners and service providers do not guarantee that:

• the software or Website will always be suitable for every intended purpose;
• the software or Website will always be free from errors;
• games and Website services will be continuously accessible without interruption;
• losses, expenses, costs or damages resulting from use of the Website or participation in games will be recoverable from the Casino.

7.7 You agree to indemnify and hold harmless the Casino, its directors, employees, partners and service providers against costs, losses, damages, claims and liabilities arising from your use of the Website or participation in games.

7.8 The Casino determines whether conduct has breached the applicable rules or Terms in a way that justifies suspension or permanent removal from the Website.

8. Gaming Account

8.1 Each player may hold only one personal Player Account per residence address, household, IP address and computer. Multiple accounts created by the same person can be closed and associated payouts may be cancelled at the Casino’s discretion.

You must not provide access to your account to another person or allow a third party, including a minor, to use the Website through your account.

8.2 Returns, winnings or bonuses accumulated through a duplicate account can be forfeited. Funds already withdrawn from a duplicate account may also be reclaimed.

8.3 The Website is intended for personal use only and must not be used as part of a commercial activity.

8.4 As part of KYC, we may contact the phone number recorded in your account. A withdrawal can remain on hold until verification is complete.

If we are unable to contact you by email or phone within two weeks from the withdrawal request date, the account may be locked because the KYC procedure could not be completed.

9. Anti-Fraud Policy

9.1 MateSlots applies strict anti-fraud controls. Accounts may be investigated, suspended or closed where fraudulent or abusive activity is suspected.

Examples include:

• collusion with other players;
• strategies intended to obtain winnings through dishonest or abusive methods;
• fraud involving another casino or payment provider;
• credit-card chargebacks or denying authorised transactions;
• other forms of cheating;
• providing forged or falsified documents;
• creating multiple accounts;
• other activity reasonably treated as fraudulent.

The Casino may also report suspected fraudulent activity to relevant regulators or authorities where required.

Chargebacks

If a chargeback occurs, the Casino may:

• deduct available account funds to compensate for losses or expenses caused by the chargeback;
• seek recovery of additional losses using contact details supplied during registration;
• close the Player Account;
• cancel winnings connected with the relevant conduct.

9.2 The Casino may close an account and refund the remaining balance, after any applicable withdrawal costs, at its discretion and without being required to provide advance notice or a specific reason.

Promotion Abuse and Advantage Play

9.3 MateSlots maintains zero tolerance for advantage play or deliberate promotion abuse. Bonuses and winnings arising from them may be voided in circumstances including:

• use of stolen payment cards;
• chargebacks;
• opening more than one account to gain additional promotional benefits;
• submitting inaccurate registration information;
• providing forged documents;
• conduct that causes or is intended to cause damage to the Casino;
• low-risk roulette patterns that place equal stakes on opposing outcomes or otherwise cover 25 or more of the 37 roulette numbers.

9.4 Payments may be withheld where there is evidence or reasonable suspicion that the casino system has been manipulated. Accounts involved in system manipulation or attempted manipulation may be terminated and relevant matters may be reported for further action.

9.5 If you discover a software error, incomplete feature or incorrect behaviour, you must not exploit it. You are expected to report the issue to the Casino. Failure to do so can result in liability for costs connected with the error and its exploitation.

9.6 Where a Bitcoin transaction is marked as replaceable through Opt-in Replace-by-Fee (RBF), the Casino may close the related account and withhold winnings.

9.7 Deposits must normally be wagered once before funds connected with the deposit can be withdrawn. Where several deposits have been made without gaming activity, the combined deposit amount must be wagered once. Where money laundering or fraud is suspected, the Casino may require deposits to be wagered at least three times.

9.8 We will make reasonable attempts to contact you regarding a withdrawal. If we cannot reach you by email or phone within two weeks of the withdrawal request, the account may be locked for failure to complete KYC.

Winnings obtained through bonus or real-money play may be confiscated where a player does not provide all required KYC information within 40 days from the request date.

9.9 MateSlots is not a financial institution. Player balances do not earn interest, and the account must not be used for currency exchange or fiat-to-crypto conversion.

10. Depositing

10.1 MateSlots supports multiple payment methods, including Visa and Mastercard credit or debit cards and various alternative payment options.

10.2 For information about payment methods available for your country or account, contact [email protected].

10.3 Third-party payments are not permitted. Deposits must be made using a bank account, card, e-wallet or other payment method registered in your own name.

If security checks establish that a third-party payment method was used, winnings may be confiscated and the original deposit returned to the legitimate payment-account owner. The Company is not responsible for funds lost because a player deposited through an unauthorised third-party account.

10.4 The minimum deposit is €20 or the equivalent in another supported currency. Maximum deposit amounts depend on the selected payment method and are shown in the cashier.

10.5 Because of the technical nature of cryptocurrency processing, deposit limits cannot be applied to deposits made through the Cryptoprocessing payment system. Players who need to limit their gambling should use another responsible-gaming control available on the account.

11. Withdrawal Policy

11.1 Minimum withdrawal amounts are:

20 EUR/USD; 200 NOK; 30 CAD/NZD; 90 PLN; 1,500 RUB; 2,400 JPY; 140 BRL; 0.00043 BTC; 0.007 ETH; 0.066 LTC; 0.017 BCH; 40 DOG; and 20 USDT.

The maximum withdrawal amount depends on the selected method and is shown when the payment option is chosen. Where a requested withdrawal exceeds the payment provider’s limit, the amount may be paid in separate instalments.

11.2 Player activity may be reported to applicable regulatory bodies where such reporting is required.

11.3 The Website supports Original Credit Transfer payments to eligible Visa cards and Payment Transfer to supported Mastercard cards. Corporate cards are not eligible and the card must have been issued in a supported country.

11.4 Even where a country is supported, successful processing to a credit card cannot be guaranteed because the issuing bank may independently reject or block the transaction.

The Website’s internal operating currency is EUR. Transactions in another currency can therefore be affected by exchange-rate conversion at the bank or payment-processing level, which can result in a slightly different card charge from the amount originally displayed.

11.5 Where necessary, the Casino may send a withdrawal through a payment method different from the one originally selected by the player.

11.6 Withdrawal requests are generally processed within 0 to 24 hours depending on the method. Certain e-wallets may require up to one day to complete processing.

11.7 The maximum withdrawal from a sign-up Free Spins bonus is 50 EUR/USD, 500 NOK, 75 CAD/NZD, 200 PLN, 3,750 RUB or 300 BRL.

11.8 Mystery Drops winnings are not treated as progressive jackpots and are not subject to full one-time withdrawal. The withdrawal ceiling for Mystery Drops winnings is 2,500 EUR/USD equivalent per day and 12,000 EUR/USD equivalent per month.

11.9 The standard withdrawal limit is 3,000 EUR/USD equivalent per week and 15,000 EUR/USD equivalent per month, including equivalent amounts in BTC. Progressive jackpot wins are paid in full.

11.10 VIP Club members whose lifetime deposits reach at least 2,500 EUR/USD equivalent may receive limits of 5,000 EUR/USD equivalent per week and 20,000 EUR/USD equivalent per month, including BTC-equivalent withdrawals.

11.11 Where a player has deposited by credit or debit card and the withdrawal is equal to or lower than the amount deposited, the Casino may return the withdrawal to the same card. Any amount exceeding the original deposit may be paid using an alternative supported payment method.

11.12 Where identity verification is required before a payout, processing may be held for up to 72 hours. False personal information can result in cancellation of bets and winnings and termination of the account.

11.13 Bank Transfer payouts in USD are unavailable. Bank Transfer withdrawals are generally processed within three working banking days. Currency conversion can affect the final amount where a transaction is made in a currency other than EUR.

11.14 In exceptional cases, intermediary banks may charge fees on a bank-transfer withdrawal. Such charges are outside the Casino’s control and are generally limited to approximately EUR 16.

11.15 The Casino is not a financial institution. Player balances do not earn interest and no exchange service is provided.

11.16 Costs arising from a refund procedure are the responsibility of the player.

12. Dormant Accounts

12.1 A Player Account may be treated as inactive when the player has not logged in for 12 consecutive months.

If an account becomes inactive and continues to hold a positive balance, the Casino may charge a monthly administrative fee of EUR 25 or the remaining account balance if that balance is lower than EUR 25.

12.2 You authorise the Casino to deduct this fee from the beginning of the month following the date on which the account becomes inactive and during each subsequent month of inactivity.

The fee stops once the account is reactivated or the balance reaches zero.

13. Expiry Period

Any claim or cause of action connected with these Terms, the Website or services provided by the Casino must be brought within one year from the date on which the relevant claim or cause of action arose.

14. Refund Policy

14.1 A refund request will only be considered when submitted within 24 hours of the transaction concerned. Where a player claims that another person accessed the Player Account without permission, the request may be considered when submitted within 30 calendar days.

14.2 Where an account was funded by credit card, we may process withdrawal requests up to the deposited total as refunds against the original purchases. Any amount above the total deposited may be paid through another available method.

14.3 Before a refund is calculated, bonuses and winnings remaining on the account will be deducted.

14.4 If credit-card deposits or withdrawals are considered to present an unacceptable legal or security risk by the Casino or its payment providers, the relevant transactions may be refunded to the card and the appropriate authorities or parties may be notified.

14.5 Refund payouts are generally processed within five to seven banking days.

Questions about a possible refund can be sent to [email protected].

Documents requested for a refund may include:

• a photograph or copy of a valid identity document;
• a photograph or screenshot showing the relevant payment method;
• proof of the current residential address;
• additional documents where required for verification.

The Casino may also call the telephone number registered to the account where this is considered necessary as part of KYC. A withdrawal may remain on hold until verification is completed.

If we cannot reach the player by email or telephone within two weeks of the withdrawal request, the account may be locked for failure to complete KYC.

15. Complaints

15.1 Players may submit complaints about MateSlots services through the customer-support channels available on the Website.

15.2 Complaints are initially handled by the support team and may be escalated internally where the matter cannot be resolved immediately. Reasonable updates about the progress of a complaint will be provided.

15.3 A complaint must be made by the account holder. Complaints cannot be assigned, transferred, sold or handed to another party.

15.4 A complaint may be dismissed where the matter has been transferred to a third party rather than being pursued by the original account owner.

15.5 In a dispute involving gameplay, server records and logs are the final authority. If the result displayed on a player’s device differs from the result recorded by the game server, the server record will prevail.

Our records will also be relied upon when determining the circumstances of participation, wagers and game outcomes.

15.6 Where we need to contact you about a dispute, we may use any contact information stored in the Player Account.

16. Non-Transferability

You may not assign, pledge or transfer to another person or entity any claim, right or ownership interest arising from these Terms, use of the Website or participation in games without the Casino’s consent.

This restriction applies to Player Accounts, deposits, winnings, wagers, claims and other assets or rights connected with them. It also includes assignment, pledging, encumbrance, trading, brokering, usufruct, hypothecation, gifting or similar transfer arrangements involving another person, business, legal entity, fiduciary or third party.

17. Arbitration

Disputes arising between the player and the Casino, including disputes involving successors in title and matters connected with these Terms or related agreements, shall be resolved exclusively through arbitration in Cyprus and in accordance with the Cyprus Civil Procedure Rules.

By continuing to use MateSlots Online after accepting these Terms and Conditions, you confirm that you understand the rules that apply to your account, payments, gameplay and use of the Website.