MateSlots Casino FAQ

The MateSlots welcome package covers the first four deposits and reaches A$6,750 in bonus funds plus 250 Free Spins in total.

• 1st deposit: 100% up to A$1,500 + 50 FS;
• 2nd deposit: 125% up to A$1,500 + 100 FS;
• 3rd deposit: 75% up to A$1,500 + 50 FS;
• 4th deposit: 50% up to A$2,250 + 50 FS.

Select the offer that matches your current welcome deposit and enter the relevant promo code before completing the payment. The four welcome codes are FLASH1, FLASH2, FLASH3 and FLASH4.

Welcome bonus funds have a 40x wagering requirement and remain active for seven days. Pokies normally contribute 100% towards wagering, while blackjack, roulette, baccarat, poker and many other games contribute 5%.

The welcome terms require a minimum deposit of 20 EUR/USD or the equivalent in another supported account currency. Australian players should check the cashier for the current AUD equivalent before activating an offer.

One bonus can remain active at a time. If another promotion is available, finish or clear the current bonus first when the account rules require it.

Yes. Supported crypto options include Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin and USDT. Available payment methods can depend on the individual account and location, so the cashier shows the current selection.

The MateSlots cashier can include cards, bank payments, e-wallets, prepaid methods and cryptocurrency. Examples include Visa, Mastercard, Maestro, bank transfer, Skrill, Neteller, MiFinity, MuchBetter, Neosurf and supported crypto options.

Withdrawal timing depends on the payment method, account status and whether any required verification has been completed. Cards, bank transfer, selected e-wallets and cryptocurrencies can appear as withdrawal options, with the final choice shown in the cashier.

Verification can be requested before a withdrawal or when additional account checks are needed. MateSlots may ask for photo identification, proof of residential address, proof of ownership of a payment method or additional transaction information.

VIP entry begins after total deposits reach 2,500 EUR/USD or the equivalent in another supported currency. The programme progresses through Bronze, Silver, Gold, Platinum, Black and Supreme levels.

VIP status can provide additional promotions, priority service and higher withdrawal limits. Supreme limits are handled individually.

Yes. MateSlots combines a responsive mobile casino with an official app. The same account details are used across supported devices, so there is no separate mobile registration.

The live casino includes roulette, blackjack, baccarat, poker and additional live table formats. Different tables can have their own limits, pace and game rules, so check the table information before joining.

Check that the account details have been entered correctly and that you are using the same credentials created during registration. If the problem continues, contact the MateSlots support team for help with account access.

MateSlots provides 24/7 player support for account, payment, promotion, verification and technical questions. Providing the relevant transaction or account details from the start can make it easier for the team to investigate the issue.

MateSlots is intended for players aged 18 and over. Age verification can be requested as part of the account verification process.