Privacy Policy

1. Information We Collect

We collect the information needed to operate player accounts, provide casino services, process payments, meet regulatory requirements and protect the platform from misuse.

• Account information: name, date of birth, contact details, phone number and identification documents used for verification.
• Financial information: payment details, deposits, withdrawals, winnings and transaction records.
• Gaming activity: information about the games and services used through the account.
• Technical information: IP address, device type, browser, operating system and geolocation information where required for regulatory or service purposes.
• Communications: information you provide when contacting support or otherwise communicating with us.

2. How We Receive Personal Data

Personal information can reach us in several different ways depending on how you use MateSlots.

• Directly from you: when you register, play, make a payment, complete verification or contact customer support.
• Automatically: through cookies, analytics tools and technical systems used when you browse or interact with the platform.
• From third parties: where necessary, information may be received from financial institutions, regulators, anti-fraud services, compliance providers or marketing affiliates.

3. Why We Process Your Information

Personal information is processed when it is necessary to provide the service, manage legal obligations, maintain account security or support the operation of the platform.

• Account management: to create and maintain your account, verify identity and confirm that the legal age requirement is met.
• Payments: to process deposits, withdrawals and other financial transactions.
• Casino services and support: to provide games, account functions and customer assistance.
• Legal and regulatory compliance: including gambling regulation, anti-money laundering obligations and responsible gaming requirements.
• Marketing: to send promotions, bonuses or personalised offers where this is permitted.
• Security and fraud prevention: to identify suspicious activity, protect accounts and prevent unauthorised access or misuse.
• AI-assisted customer conversations: third-party conversational AI tools may be used within the customer messaging environment to access support tickets and customer profiles, analyse conversations, assist with workflows and generate customer-service responses or related insights.
• Service improvement: to analyse how the website and its features are used and improve functionality.

Legal Bases for Processing

• Performance of a contract: where processing is required to provide the services accepted under the applicable Terms and Conditions.
• Legal obligations: where information must be processed to comply with gaming, financial or regulatory requirements.
• Legitimate interests: including platform security, fraud prevention, service quality, direct marketing where applicable, AI-supported customer interactions and ongoing service improvement.
• Consent: where a particular activity requires your permission, including certain forms of direct marketing.

4. Who We May Share Information With

Personal data may be shared with third parties where their services are required to operate the platform, process transactions, meet legal obligations or support customer communications.

• Payment providers and technology partners: for transaction processing and technical platform services.
• Regulators and legal authorities: where disclosure is required by law or by a relevant licensing authority.
• Fraud prevention and compliance providers: to assist with fraud detection, anti-money laundering controls and other compliance requirements.
• Marketing partners: limited information may be shared where you have opted in to applicable promotional activity.
• Conversational AI providers: OpenAI, Anthropic and Gemini may operate as data processors with limited access to information within the customer messaging workspace where required to support customer-service or marketing workflows.
• Business successors: personal information may be transferred in connection with a merger, acquisition, restructuring or sale, subject to appropriate safeguards.

Where personal information is transferred internationally, appropriate measures will be used in accordance with applicable data protection requirements. This may include an adequacy decision or recognised contractual safeguards.

5. Your Data Protection Rights

Depending on the applicable data protection law and the circumstances of the request, you may have several rights in relation to your personal information.

• Access: request a copy of personal information held about you.
• Rectification: ask for inaccurate or incomplete information to be corrected.
• Erasure: request deletion of personal data in circumstances where the law allows it.
• Restriction: ask for certain processing activities to be limited.
• Data portability: request eligible information in a machine-readable format for transfer to another provider.
• Withdrawal of consent: withdraw consent where processing depends on it.
• Objection: object to certain processing activities, including direct marketing.

Questions about this Privacy Policy or requests relating to your personal data can be sent to [email protected]

6. Protecting Your Information

Technical and organisational safeguards are used to protect personal information and reduce the risk of unauthorised access, loss or misuse.

• encryption for sensitive information;
• account access controls and authentication measures;
• firewalls and security monitoring;
• security reviews and audits designed to maintain appropriate standards.

You should also use a strong password, keep your login information private and avoid sharing account credentials with other people.

7. How Long We Keep Data

Personal information is retained only for as long as necessary for the reason it was collected. This can include maintaining player accounts, delivering gaming services, meeting regulatory requirements and preventing or investigating fraud and money laundering.

Information used for transaction monitoring and financial record keeping is retained for at least five years where required by applicable law.

When information is no longer required, it will be deleted securely or anonymised so that it can no longer be linked to an identifiable person.

8. Cookies and Similar Technologies

MateSlots uses cookies and similar technologies to operate the website, understand how it is used and improve the player experience. Some cookies are necessary for core website functionality, while others may require your consent.

Cookie settings can also be managed through the controls available in your browser.

9. Age Restrictions

MateSlots services are intended only for people aged 18 or over. If an account is found to belong to a minor, it will be closed and personal information relating to that account will be deleted where required.

Parents or guardians who believe that a minor may have registered an account can contact the support team.

10. Changes to This Privacy Policy

This Privacy Policy may be updated when legal requirements change, when new services are introduced or when existing data-processing practices are revised. The latest version published on the website will show the applicable update date.

We recommend reviewing this page periodically so you remain aware of how personal information is handled when using MateSlots services.